concierge
/ˌkɒnsiˈɛərʒ/
Definition
A staff member or digital system at a hotel dedicated to assisting guests with personalized services, such as making reservations or providing local recommendations.
Etymology
Derived from the French word 'concierge,' which originally referred to a 'keeper of the keys' or a household servant. It entered English in the 19th century to describe hotel staff tasked with managing guest needs.
In the news
In the article, the term describes both traditional human staff and new AI tools designed to handle routine guest requests. It highlights how technology is shifting these support tasks away from human employees to increase efficiency.
EXPERT PITCH: WVU hospitality expert says AI is reshaping hotels, but human service still drives guest satisfaction
Read the full article ↗WVU Today